During this phase of the process we listen to your vision, ask and answer your questions. We carefully document the conversations and other important information. The information you provide is carefully reviewed to ensure that we are a good fit for your project before we even make our first visit. As much as we want to be your contractor for every project, sometimes we may not always be the best fit. We help you determine this by reviewing a set of standard information including location, type, timing and budget. When we are the right fit, our team will work with you to set up the initial visit and what will occur.

One of our sales estimators will meet you at your project at a designated day and time. The first step will be to review the information that we have already collected to clarify and confirm the scope of the project. We will then ask you to describe the project and any detailed information about what you want and don’t want while touring the space to be remodeled. All information will be carefully collected and documented. A series of questions will be asked and all your questions will be answered to the best of our ability. Documentation will include all information you have verbally shared with us, a preliminary layout of the existing space with measurements and a series of photos documenting the space and all utilities. Before we leave, we will confirm all information and provide you with a document detailing the process that will occur going forward.

Within 5 business days, our sales estimator will send you our preliminary proposal through our project management system. This proposal will cover our discussion, your ideas, specific requests of yours, and apply a reasonably expected value for your project. Our Proposal to you will be a “+” or “-” 10% valuation, based on our inspection, with a rough projected start date.

During this phase you will review our proposal to determine if we have accurately documented your vision and our costs align with your budget. We will attempt to follow up with you over the next several weeks if we have not already heard from you. Once you approve the proposal, we ask that you sign, date, & return the included agreement and remit the indicated deposit, both of which can be completed online through our project management portal.

Immediately after receipt of your signed agreement & deposit, our design team will be in touch to begin the process of creating your vision in a digital format. This process will consist of communications by phone, email, online and in-person meetings based on your communication preferences. During this phase, together we will determine the scope of the project, making material choices and verifying the overall design. While the detailed design is being created, the actual costs will be documented in preparation for sharing with you. The design and options will be dynamically tied to the detailed costs so you can easily see how options will affect the overall costs of the design. The time that this process will take will vary based on the size and complexity of the project.

Once the design, selection of materials and costs that we have presented are completed, simply sign, date, & return the contract with the initial deposit. At this point, we will be able to lock in your start date.

All materials are ordered, received and quality-control checked, usually 60 days prior to project start. This is to ensure that there will be no delays caused by lack or quality of materials. If any materials do not pass quality control, there is time to order replacements.

All materials not delivered directly to the jobs are staged in our warehouse safely until the implementation teams require them on the job site.

Based on the start date, the project manager will develop a comprehensive schedule detailing the steps, time needed and resources to perform the tasks. This schedule is made available to you so that you may monitor the progress of the project once it starts.

A preliminary set of documentation is created both digitally and physically to represent the project. This documentation contains all of the information necessary so all resources involved in the project know what will be done, when it will be done and what it is supposed to look like. Revisions are made as necessary.

About two weeks before the project is scheduled to start, the project manager will meet with the lead carpenter responsible for your project. In this meeting, a detailed review of the project will be conducted and the lead carpenter will be given all documentation on the project to review and comment on. Any changes or additional information are provided to ensure the project scope and steps are well understood.

About one week before the project starts, the project manager will meet with you to review the project and ensure that there are no changes to the start or scope of the project. You will review the project and be trained on how to use our project management portal to monitor the progress and communicate with the team. We will discuss what you should expect on a daily/weekly basis and finalize logistics, work hours and access to the project. You will also learn who your lead carpenter will be and the frequency of how often the project manager will meet with you and be performing site visits.

During the actual production phase, work will be performed on the project by our resources. The lead carpenter will be available for you to speak to at the beginning and end of each day. They will be responsible for the day-to-day work performed. This will be documented through a daily job log indicating the work done that day, what will be done on the next work day and photos of the work. Typically the project manager will make weekly site visits and approve the work as the project moves from phase to phase. The project manager will also be reviewing daily job logs, addressing any changes, issues and updating the project schedule.

Each week you will receive an invoice for the previous week’s work. For efficiency and convenience, our project management portal allows you to make these payments online.

During the project sometimes the scope can change. Using our project management portal we can define these changes where you can review and prove them digitally.

Once all core tasks are completed the project manager will meet with you to do a site walk-through and document any agreed upon tasks to be completed or quality issues to be addressed. A signoff will occur and the warranty phase of the project will start.

About two weeks after the project is completed, we will call to make sure everything is as it should be. We will request a time to do a photo shoot of the finished project. During the photo shoot, we would also appreciate a review of your experience with us. We use this information to improve our processes, quality and performance.

During our warranty period, should you have any questions or issues, you can submit warranty requests through our project management portal. Non-emergency requests are usually answered within a few business days and the work is usually scheduled within 1-2 weeks.